CV | Laszlo-Szilard Viski

Professional Summary

Experienced Manager on Duty at Global Incident Control. I have spent 5 years working organizing calls to solve crucial incidents within the company.

Additionally, it was my duty to open tickets, to inform the top management about major incidents and ongoing situations, to have an overview of critical changes within the company and to create reports for the management.

Main purpose was to solve incidents to minimize impact on our customers by resolving incidents as fast as possible.

Languages

Romanian: Bi-Lingual

Hungarian: Bi-Lingual

English: Fluent

Slovak: Beginner (A2, Learning)

Employment History

T-Systems Slovakia

Automation Operation Engineer

Dec 2017 - Jun 2023

Key Responsibilities:

Managed high and critical incidents to ensure timely resolution.
Informed top management about ongoing high and critical incidents.
Escalated issues with suppliers/vendors following the Zero Outage framework.
Monitored and maintained an overview of critical changes impacting service delivery.
Conducted fire drills (simulations) for Managers on Duty to prepare for incident handling.
Handled strictly confidential documents in alignment with company protocols.
Created, updated, and resolved tickets using ServiceNow and other ITSM tools.

Key Skills & Knowledge Applied:

ITIL v3 – specializing in Incident, Problem, and Change Management.
Expertise in Zero Outage principles.
Managed escalation processes for vendors and internal teams.
Communicated with top management and other stakeholders.
Demonstrated professional email communication and report creation abilities.
Planned shift schedules to ensure 24/7 service continuity.

Freelancer

Classic Car restorer

Jun 2012 – Oct 2017

I gained comprehensive expertise in various automotive tasks, including:

Meticulous general repairs to ensure mechanical integrity and authenticity.
Precision paintwork to restore and preserve original finishes.
Thorough engine overhauls to optimize performance and reliability.
Intricate bodywork restoration for structural and aesthetic accuracy.
Expert electrical system diagnostics and repair to restore functionality to original standards.
Meticulous attention to detail throughout all phases of classic car restoration projects.